With over 20 years' experience in customer service and operations, my career has taken me from hospitality to the non-profit maritime sector. Along the way, I've built a strong background in improving systems, supporting teams and creating better experiences for customers.

For the past 18 years, I've specialised in Salesforce administration while building wider expertise in CRM systems, data management and business processes. I combine technical knowledge with a practical understanding of how organisations work, creating solutions that are effective, practical and easy to use.

I work alongside small businesses and entrepreneurs to improve the way they work. Whether you need ongoing virtual assistant support, help managing your CRM, organising data, supporting customers or improving your business processes, I provide reliable, personalised support that helps your business run more smoothly and gives you more time to focus on growth.

My areas of expertise include:

● Virtual assistant and business support

● CRM setup and administration

● Building strong customer relationships

● Customer feedback surveys and reporting

● Complaint handling and customer experience

● Data cleansing, organisation and analysis

● Business processes and workflow improvements

Based on the beautiful Isle of Wight with my wonderful blended family and our two dogs, I provide virtual assistant services, CRM administration and business support to clients across the UK. I pride myself on building genuine relationships and offering practical, personalised support that's tailored to each client's needs.

When you work with me, you can always count on:

● Professionalism: Friendly, approachable support you can rely on

● Confidentiality: Your business information is always handled with care and discretion

● Collaboration: Clear communication and regular updates, so you're always involved

● Continuous improvement: I'm always looking for ways to make your systems, processes and customer experience even better.

I'm fully insured with PolicyBee and ICO registered, ensuring peace of mind as we work together.

Every business is different, so I tailor my support to what you need most. Whether that's managing your CRM, improving your processes, providing reliable virtual assistant support or helping you stay on top of your inbox, I'm here to help.

I'd love to learn more about your business and explore how I could support you. Feel free to get in touch by email hello@velvetoctopus.co.uk or book a complimentary discovery  call.

Let's chat and find out how we can help you and your business move forward!